REVIEWS
We are eternally grateful to all of our patients who have been kind enough to share their experience with us on Google, Facebook and Yelp. To our prospective new patients, please take time to read our reviews of why our patients keep coming back to Smile Team. Come see why we are the best dentist in Philadelphia!
Tyler Dolgos
2020-10-06T01:35:20+0000
Everyone at Smile Team is friendly and professional. Scheduling is easy, the appointments are prompt, and they have TVs... on for viewing during your cleanings. Overall, I've only had great experiences there!read more
Ewa Tzaferos
2020-10-02T18:45:55+0000
Last week I had a dental emergency & Dr. Doescher saw me at her Center City office in Philly right away. It was my... first visit with the Smile Team & I had the best experience, beyond my expectations!
The staff is super professional, efficient & friendly. I love their mission - they are truly a TEAM:) This is evident starting from the front desk, through assistants & dentists as they work together, assuring I had the best outcome. I enjoyed hearing them communicate with each other effectively & respectfully. Kudos to Dr. Doescher for cultivating such kind culture in her workspace.
She thought of every detail coming up with the concept, including modern decor, comfortable seating & soothing chill music in the background. It makes you feel like you are at un upscale spa & not about to get some dental work done;)
I was very pleased with how the team treated my dental issue so I scheduled my first cleaning appointment with them in their North East Philly office a few days later. Needless to say, that appointment was just as amazing & I am happy to have finally found the best Team to take care of my dental needs. Thank you Smile Team!!!read more
Irina Reyzelman
2020-08-02T17:29:38+0000
Best dental office. Highly recommend. Skillful and patient doctor. Bring the whole family!
Gianna Brescia
2020-07-15T16:50:17+0000
I have seen Dr. Doescher twice (once for a cleaning and the second time for polishing) and both times were great... experiences! She is very welcoming and you can tell she is thorough and knowledgeable with her practice. She was very accommodating and professional. I also really appreciate the affordable pricing since I don’t have dental insurance. Overall, she is a great dentist and I highly recommend her.read more
Ron Soliman
2020-05-21T20:24:45+0000
My wife laughs at me cause I get so scared of going to the dentist. But all these fear disappear after a few... appointments with the Smile Team. Dr. Bansi Mithani-Doescher made it so easy. She has one of the lightest hands in dentistry. And as far as customer service, they are the best. I strongly recommend this dental clinic. Thank you Dr. Bansi and the smile team! 😍read more
Michael Kovich
2020-05-19T19:23:15+0000
Easily the best dentist I've ever been to! Dr. Doescher and her team are friendly, caring, and honest. I cannot... recommend them enough!read more
Caryll Colclough Tighe
2020-03-02T20:54:36+0000
Very pleasant Dentists and assistants.
Although I am not a fan of cubicles, the televisions in each made a very... pleasant experience. Plus, great views of the cityread more
Ryan Spilman
2020-02-27T00:44:03+0000
Great service, great doctors and great staff! Everyone was super-friendly and helpful.
Natalie Hoyer Zighelboim
2020-02-19T16:38:25+0000
Dr. Bansi Boecher is an experienced, compassionate, & exceptional dentist. highly recommended !
Ron Joseph
2020-02-05T22:14:58+0000
Lightning fast and professional from the moment we were greeted until we walked out the door. Smile team was... recommended by our orthodontist and they lived up to their 5 star reputation. Who would think that a tooth extraction could actually be a pleasant experience.read more
Suheidie Santiago
2020-01-16T23:28:46+0000
Great doctor. Very professional, personable, easy to talk to. Staff was very friendly.
Michelle R. Smith
2020-01-10T12:30:43+0000
I had a very nice and surprising visit. I like the doctor, Dr. Bansi. She knows how to maneuver with her staff to keep... things moving. She takes time to speak with you in a clear and concise manner concerning your matter. Her staff is nice and helpful. They have TV's in the room while you're waiting and getting work done which can be a nice distraction. I was satisfied with the work done for me. I will be returning.read more
Sharee Kenney
2019-12-18T15:08:38+0000
These professionals are absolutely AMAZING!!!!! They made me feel so comfortable and important. They took their time... with me. I am so happy I found this dental office!! I started a procedure with a different dentist and finished with them and I am so happy I did. They are the best hands down !! Not to mention the hours are so convenient! I am beyond satisfied with my new smile 😁 YOU GUYS ROCK!!!!!
I'm referring everyone I know !read more
Jennifer Ann Murray
2019-12-18T00:32:10+0000
The doctors and staff are professional yet approachable and pleasant. I was given an appointment for the next day... after I called. Thanks!read more
Naimah Minnis
2019-12-13T01:46:29+0000
An amazing doctor! She goes above and beyond for her patients, she’s very welcoming. The staff are also welcoming,... customer service is 💯read more
Angela Ambrosini
2019-11-21T19:20:19+0000
excellent staff abs and kind workers . easy trip to the dentist
Biz Junior
2019-10-25T17:56:26+0000
This office is a great location, with a nice view; made me feel welcomed. I'm not too keen on dental work, but the... staff made me feel relaxed. Dr. Doescher was straight forward, knew what she was doing, and completely understanding. I'll see you guys soon.read more
Doris Boruta
2019-10-10T22:30:41+0000
Today I went to have a second fitting for my new dentures. The office team works together professionally,as well as the... dentist and her assistants. They are very pleasant and I look forward to coming to my visits.read more
Darnell Isom Williams
2019-09-21T19:05:28+0000
They were very warm very professional and a wonderful location
Rachel Rose Shalev
2019-09-20T14:27:22+0000
It's not often I can say that I get out of the chair after a 2 hour appointment and hug my dentist.
Dr. Doescher... returned my smile to me AFFORDABLY and PAINLESSLY!!read more
Lolo Nicole
2019-09-17T21:52:40+0000
First time patient. I haven't been to the dentist in years. The staff was amazing. Dr. Doescher is very friendly and... down to earth. She explained everything in lamens terms and answered all my questions. You can tell she cares about her patients. I feel confident in returning for my fillings.read more
Antonio Pollard
2019-09-16T17:16:55+0000
I had an great experience. Everyone was nice and very professional. They were also helpful.
Queen Heaven
2019-08-21T05:24:01+0000
definitely. i love this place. I'm terrified of everything but it's ok here.
Cindy Howgate
2019-08-21T00:47:06+0000
My mom is confined to a wheelchair and has Alzheimer's disease and in spite of the small space the competent staff got... the job done. They were kind and accomodating.read more
Ashley Jones
2019-08-15T20:33:15+0000
This is from me and my husband you did a wonderful job! Thank you so much
Tanea... & Gregoryread more
Dolly Stratton
2019-08-02T13:00:44+0000
great customer service and friendly staff does excellent dental work
Puja Sangoi
2019-07-15T15:38:19+0000
Dr. Doescher is amazing. She is patient, kind, and makes her patients feel so comfortable. You can tell she really... cares for her patients. Her office is always clean and so beautiful. All the assistants and Shane at the front desk are very friendly.read more
Nancy Gonzalez
2019-06-20T16:42:04+0000
She a very nice dentist and makes me and my family feel comfortable. We be returning soon���
Marquita Brown
2019-06-14T01:57:00+0000
It took awhile but I am very very happy. I have to get used to I can smile now. Thank you thank you thank you.
Elvis Mucaj
2019-05-01T23:03:37+0000
Dr. Bansi Doescher and her team are the best. They are very professional and do an amazing job.
Yuen Yoon
2019-04-26T16:36:43+0000
Smile Team’s friendly and professional staff make a visit to the dentist office a breeze. I had a crown consultation... and Dr. Doescher was very thorough in her explanation of the procedure. 🌟read more
Tanya Williams
2019-04-13T13:58:14+0000
Great Pleasant Vibes Very Professional staff and dr doescher is very cool professional they made us feel very... comfortable in out not a long wait early appointment open on Saturdays 🙌🏽🙌🏽🙌🏽🙌🏽🙌🏽❤️❤️❤️read more
Tieasha Pulley
2019-02-25T16:50:24+0000
The service is perfect Dr. Bensi is wonderful and caring my kids love it no pain for us. Thanks again
Matt Harker
2019-02-11T16:20:30+0000
They were able to fit me in on < 24 hours notice - loved the online booking tool and the ease and professionalism of... the staff. Definitely recommend!read more
Joshua Kline
2019-02-06T23:38:49+0000
great dentist very friendly, proffesional., and comfortable atmosphere.
Amar Nanavati
2019-02-06T22:32:09+0000
So happy I was able to find Dr. Mithani after she moved on from Cumani Dental. I hold her in high regard as I come all... the way from South Jersey for my dental care. She is very accommodating for my schedule as I have a lot of times gotten same day appointments and never more than a couple days out. Besides the fantastic office experience (able to watch Netflix), the ease of scheduling appointments online or with her support staff, it’s the actual care you get from Dr Mithani and her staff which makes me keep making the trip over the bridge.read more
Shakira Brown
2019-01-19T02:56:49+0000
I love everything about her she is very patient and professional at what she does when it comes down to her clients... teeth she knows how to keep you calm when you’re nervous I recommend her she’s the bestread more
Kelly Gibb Piasecki
2019-01-18T21:45:45+0000
I needed an emergency filling, and luckily I knew who to call. Got a same day appointment. Dr is amazing and sweet,... and knowledgeable about pros and cons of procedures. You can choose your own Netflix while you’re waiting or getting procedure done. Relaxing music. Great views!read more
Diana Woods
2019-01-09T18:50:56+0000
Just had my first visit to this dental office. Really great experience.
Holly Anne Rodgers
2018-12-15T19:03:24+0000
Never loved going to the dentist so much! Smile Team is the BEST!
Reena Sheth
2018-12-13T17:06:36+0000
Smile Team has beautiful lovely smile And give us a smile
Nice office , lots off open room , nice location
Very... good service I give A+read more
Carmella Green
2018-12-12T14:08:40+0000
They r very courteous considerate that I was on the clock from work got me in and out in good time I will recommend it... to family and friendsread more
Chris Colombus
2018-12-12T05:55:48+0000
Amazing Definitely I’m telling all my friends they treat me like a baby I feel so welcome over there the best team I’ve... ever experience thank you allread more
Frank Patterson
2018-12-07T23:26:24+0000
Great service very polite staff and extremely customer friendly.
Brenda White
2018-11-17T03:43:49+0000
It is a very comfortable atmosphere and people are friendly. The technology of the place is up-to-date.
Mayur R. Chheda
2018-10-30T15:53:59+0000
Great location. And more importantly. Dr D, her assistants and the overall staff in this practice is exceptional.... Their demeanor, level of service and quality of care (in such a field that is nerve wracking to most people...) goes above and beyond. Perfecting smiles while making treatment as easy and painless as possible - I couldn't recommend them more!read more
Paquito Cantiveros
2018-10-23T13:29:01+0000
I had a wonderful experience. The staff was friendly and helpful. Dr. Doescher was able to accommodate me without an... appointment. She was able to take care of a tooth that was giving me issues. I highly recommend her. She goes out of her way to make all her patients comfortable and gives personable treatment. You won't regret seeing her!read more
Jah Kush-Adonato
2018-10-15T20:07:50+0000
painless! Fast, customer centered, kind.... cute... informative, gentle. Total package. wow A+
Serena McFadden
2018-10-12T20:39:58+0000
The Doctor is so very nice and polite she's a great dentIst that's and she does a fabulous job on your teeth l first... met in South Philly and l continue to be her patient Thanks for being such a great dentist and l will recommend everyone l know to you !!!read more
Tierra Childs
2018-10-09T14:34:10+0000
Great Dentist. Friendly staff.
Nice Center City office. I had a pleasant experience.
Charon Harris
2018-09-26T12:24:36+0000
Great Service! Had an weekend emergency and the staff got me in quickly . The staff is so nice and friendly.lPrices are... affordable with or without insurance. I’m definitely going back! 5 star serviceread more
Fredericka Jones
2018-09-21T18:31:33+0000
Dr. Doescher, is Awesome & very professional therefore her team is wonderful as well.#gosmileteam
Michelle Salladino
2018-09-08T16:36:18+0000
Dr. Mithani is the only dentist I have actually hunted down😂. She used to be in the office on my corner and when she... relocated, I looked high and low until I found her. She got me back on track with regular dental care after a 10 year period of my life. I do not do well with dental anything. She is kind, gentle, comforting and just all around wonderful. I tell everyone I know about her. Her new office is beautiful and if you ever need dental care or do not feel this way about your dentist, do yourself a favor and go find her❤️read more
Ryan Gilroy
2018-09-07T05:35:38+0000
My sons first dentist appointment! Extremely professional staff, very clean facility, and kept my 1.5 year old calm... throughout the visit.
My wife and I had many questions regarding dental care for young children, the dentist and dental assistant took the time to answer each and every question.
Very fortunate to have discovered smile team and Dr Mithaniread more
Andrea DeAngelo
2018-08-28T19:47:04+0000
Not only is she so professional but Dr. Doescher is the kindest, sweetest, & most personable dentist you will ever... meet. She always talks with you as if she’s known you forever. She makes sure she takes her time to explain the treatment plan she has for your individual case. Asks constantly if you’re doing alright while sitting in the chair to make sure your comfortable. Anyone who meets her will automatically want to stay with her practice bc of how great she is. Her team at the office is so welcoming & warm, the decor of the office is modern & clean & talk about the views while sitting in the chair you get to sight see from the 19th floor.. I promise you’ll never want to go any where else! Thank you smile team 😁 FYI i followed her from another practice, i thought i lost her & thank goodness i found her new location !! We love Dr. Bansi & her team!! 💯read more
M Erin Benson
2018-08-21T03:21:15+0000
The ladies are so nice. For someone that hates the dentist, they make me forget. very professional, office is clean and... all are great Dentist.read more
Caroline Ranieri Kalbach
2018-08-18T12:53:40+0000
Staff is very kind , easy getting to location & Doctor is awesome !
Atisha Patel
2018-08-09T17:37:09+0000
Modern, clean office and an amazing dentist. Dr. Doescher is gentle, caring, and eases any fears. Highly recommend her 😁
Sarah Seashock
2018-07-30T19:57:05+0000
If I could give this place 10 stars, I would! Being someone with severe anxiety about going to the dentist, I could... honestly say I have never felt more comfortable at a dentist’s office. The staff is incredibly patient and kind, and the killer view of the city makes for a great distraction while getting work done. I will definitely be coming here from now on and can’t recommend it enough!!read more
Francesca Castro Serrano
2018-07-30T12:54:28+0000
I had a wonderful experience for the first time at a dentist office. They did not only care about me, but they also... helped me with the problem I came in with. Loved the experience and this office will definitely be my new dentist office.read more
Debbie Pesha Green
2018-07-26T16:23:45+0000
DR Bansi was so gentle and professional with each procedure her staff is delightful and I look forward to my next visit.
Sharon Doescher Kaisen
2018-07-26T13:09:55+0000
Wonderful staff, easy to make an appointment and such a welcoming environment. I just love it there and my fear of... dentists has melted away! Kindness prevails at this office and you know you are in good hands with a high level of expertise! Dr. Doescher is A++++!read more
Aasit Nanavati
2018-07-26T01:53:15+0000
Dr. Doescher takes any fear out of visiting the dentist. She is the best dentist I have visited. She's smart,... experienced and most importantly extremely detailed in making sure your treatment is exactly what you need. Not only do I recommend her, I'm scheduling my six month check-up right now!read more
William Laverty
2018-07-25T23:27:03+0000
Awesome Dentist, great staff, and a really nice looking office!
Babette Henry-Taylor
2018-07-21T14:21:35+0000
Really great experience! Professional and personable. The atmosphere is welcoming and the ladies do a wonderful job. It... also makes me feel good as a women to see a female dentist. They didn’t exist when I was a child. Looking forward to my six month checkup that I used to avoid with the male dentistread more
Majlinda Duhanxhi Ceca
2018-07-17T19:00:58+0000
Great experience , beautiful view . Everyone has a smile on their face!!
Nija Wilson
2018-07-16T23:17:33+0000
Went to smile team today and got a cleaning done and got a filling that fell out put back in the staff is amazing and... welcomes you with open arms
Dr.Dooescher (I hope I spelled that right) was very knowledgeable and honest.
I had a great experience today I recommend it to everyone !!read more
Ahyana King
2018-07-14T00:46:34+0000
An amazing experience! Great friendly and professional staff from calling to make the appointment, to my cleaning, to... sending me home with recommendations.read more
Rohini Kumar
2018-07-13T04:01:44+0000
Dr. Doescher takes the time to explain the process and is very thorough. I have sensitive gums and she was extra... cautious and gentle the entire time.read more
Avery Elise
2018-07-11T16:50:14+0000
i really love this office space!! so beautiful. really friendly staff and scheduling was quick & easy as well 🙂
Courtney Rubin
2018-07-11T15:51:07+0000
Dr. Mithani is an incredibly kind, meticulous and talented dentist. I am a local orthodontist and refer my patients to... her because of her skills as a dentist and her compassion as a person. I would highly recommend that anyone in the Philadelphia area see her for all of their dental needs!read more
Nidhi Desai
2018-07-11T15:10:04+0000
This is definitely the place to go if you want your dental needs to be well taken care of. Dr Bansi is an amazing... dentist and her staff is very friendly.read more
Kara Aurbach Acker
2018-07-11T12:59:56+0000
Dr Doescher is simply the best! As a dentist, I am know that I am not an easy patient and can be very critical. The... office is immaculate, the staff is friendly and most importantly Dr Doescher's work is top notch. She is warm, inviting and extremely patient. She spoke to me with respect and and was very detailed in her treatment planing. I would definitely recommend Dr. Doescher and her team!read more
Michele Markovitz Solarte
2018-07-11T12:22:06+0000
Smile Team is amazing! Best experience I’ve ever had at the dentist. The entire staff is warm and friendly, and... extremely thorough with my dental care. I even received free trial of teeth whitening as part of heir new patient promotion! HIGHLY recommend.read more
Anatoly Bartov
2018-07-04T02:08:33+0000
I love the Smile team. Highly professional, caring and most importantly clean. Recommend it to all my family and... friends!read more
Sulaiman Hadi
23:40 23 Sep 23
This place is the bomb!! They do indeed take Medicare/Medicaid and Dr. V was amazing. I came with a referral for an emergency visit and no one else in the city would remove my wisdom tooth. Dr. V did. With no problem or issue. THANK YOU TO THE WHOLE SMILE TEAM DOWN AT JFK!!! Wisdom tooth is finally gone and I'm omw to recovery. Praise God. You come here to this location (please make sure it's the downtown jfk location) trust me when I tell you, you are and will be in good hands. God bless. Will definitely return. 😁💙
Catherine Freeland
01:22 19 Sep 23
I felt reassured after reading the reviews of the other patients at this clinic having similar experiences. I have tried to give this practice the benefit of the doubt but today was really it for me. I had an appointment to which I showed up 10 minutes early for and was not seen until 45 minutes after the scheduled time. No one apologized for the wait time when I was taken back to sit in yet another chair in the back and watch the mess of what was going on around the space. The room wasn’t ready so I wait again. Finally after another few minutes I go in the dentist (or so I guess is the dentist they never introduced themselves to me at any point) “cleaned my teeth” this literally took less than five minutes. Each time it’s been this long and it’s really concerning as in reading online and talking to friends at other clinics it takes like 20-30 minutes at least to properly clean. They didn’t even polish my teeth. Then the dentist said I have cavities and need new toothpaste and a night guard- I’ve been going to this practice a year and a half each time they have taken x rays. No one ever said anything about special toothpaste as a preventative nor a night guard to me. I really get the feeling they are just billing insurance and moving people through as fast as possible without actually taking care of the patients. The dentist had the nerve to ask me if I was ok because there seemed to be tension in the room when I questioned her about the care and recommendations she was giving. All to say I am finding a second opinion and new dentist and not returning here. Never really had a great experience here and today was really the last time I’ll put up with this chaos.
Adanna
14:09 05 Sep 23
I've been meaning to write this review for ages! I have to say that Smile Team is a high volume, low care kind of business when it comes to the actual techs and dentists. BUT the reception staff is the silver lining. Josh, who works the front desk saved the day and is so kind, empathetic and accommodating. Your customer service is Smile Team's saving grace. Thank you! Shout out to Ami for helping as well!
Jesica Santino
17:56 25 Aug 23
This was the most thorough dentist visit I've ever had! Vishvwa and Dr. Dilara were wonderful, and Dr. Dilara explained why I was having pain when previous dentists couldn't find a cavity. They also don't push unneeded procedures. I was seen quickly and the office was very clean.
Sarah Edwards
15:57 24 Aug 23
I am usually not someone who dreads going to the dentist, but after this experience I would never want to go back. First, the dental x-ray process was excruciating. They placed a large and uncomfortable sensor in my mouth that was awkward to bite down on and then would place very firm and painful pressure on either the roof or the floor of my mouth. The plastic cover and the sensor were sometimes placed so far in the back of my mouth that I would almost gag.Then, even though there was a person there specifically to suction water out of my mouth during the scaling procedure, water was still pouring out of the side of my mouth, down my neck and down the back of my shirt. They had my wear plastic goggles (I have never needed these during a dental cleaning) during the scaling and I can see why with all the water splashing around. They also did not polish my teeth afterwards which has never happened to me. Finally, I am really not sure whether I saw a true dentist during my appointment. No one introduced themselves as a doctor to me and, unless the person who was also scaling my teeth was the dentist (this is usually a dental hygienist) , I did not have a true dental evaluation. This is also just a minor thing, but the office in Center City is just not very nice looking. I prefer a very clean and tidy office but this space had very old and dirty vinyl floors and walls and cabinets that need a fresh coat of paint. Overall it just did not feel very clean for a dentist office.I will of course not be going back and think it is important that people know my experience because I chose to go here based on the excellent reviews. I would give this experience zero stars if I could!
Greg
13:29 24 Aug 23
First time there and had a teeth cleaning that went well and was thorough. The atmosphere of the office was welcoming, friendly, clean, and professional. I plan to get my teeth cleaned here while living in the city.
Thimothea Reimel
17:30 22 Aug 23
I came in for my appointment this morning and waited an hour an a half to be seen. I had fillings fall out and wasn't sure which teeth they all came from. The dentist said that the first one was not one of their fillings, and to be honest, it didn't matter to me if it was.I was informed that I would need a crown on that tooth, which insurance doesn't cover.I asked them to pull the tooth, and that's where things went south quickly. I got up and left immediately. I will never return to this office They did offer a temporary filling on that tooth, but I felt that I wasn't being heard and because I didn't know specifically which other tooth was missing a filling, they weren't going to address that either. Very unprofessional practice.
chris renna
17:21 08 Aug 23
Dr Dilara and Tkeyah were awesome and were very diligent even through my fear they are amazing and can't thank them enough
Legendary Barber
13:26 31 Jul 23
Dr Dilara is the truth! Removed two teeth and I did not even know! I am so impressed ! Excellent and amazing experience!
Lakeisha Shaw
17:11 24 Jul 23
I have been a patient since 2018 and have watched staff changes but always been extremely happy with the professionalism. They have gone above and beyond for my kids! My kids even like coming to the dentist now!
Paulette Riddick
17:07 24 Jul 23
Dr Dilara and Zakia worked on my front tooth. It was a very pleasant experience. And Dr Dilara was extremely soothing. I am normally very anxious but appreciated how she worked with me. My family also is very happy with their experience here!
Mike
22:13 19 Jul 23
The negative reviews are correct, this place is trending worse. I just bailed after waiting an hour past my scheduled time because they tried to take me to a secondary waiting room. I confirmed how many folks were still in front of me and estimated it would've been at least another 30 minutes.I've been going here for a couple years, the cleanings we're fine, but the wait times just keep getting worse. Historically it was 30 minutes, then 45, and an hour is my self respect limit.
Cee
01:07 18 Jul 23
The wait time is ridiculous and this dentist. The dentist, Dr. Droesher is extremely arrogant. I reached out to this Dentist to get my fillings done. After my first visit at this doctor I got my tooth pulled. I was told that I needed a tooth pulled because the insurance would not cover for a crown about a week later after the first visit, I received notification in the mail and the notification was indicating that it was an approval for basically impressions for my teeth. After completing the impressions, I love the doctor to complete my fillings. I went back to this place like an idiot because I have to travel out for a family reunion. The doctor was very sarcastic low-key. By making little comments to her assistant, as if I did not hear her towards me, the doctor then began my filling process, and the way she stuck me with the numbing needle was a bit excessive. During the drilling process this doctor had me feeling the entire thing. She then applied more of the numbing medication during the drilling and after she completed drilling. The doctor then turned over the filling process to her assistant. The assistant did such a sloppy job with the filling process whereas she did not clean my teeth completely leaving it gritty and hard filling around my teeth. The doctor asked me to remove my comment entirely where I informed her I won’t I will just come back to edit my comment regarding the tooth being pulled and the crown. As for the wait time it’s the truth it’s ridiculous your guaranteed to wait an hour plus even when you have an appointment and you arrive on time for your appointment. I arrived 30-45 min late for my second appointment which was my fault and I understood I would need to wait. I patiently waited the hour they told me she would be. When I called back up stairs to verify if she returned I was told no. They then transferred me to her personal line where the doctor told me she would return in 20 min. That 20 min became an additional hour and 15 min or so. At this point this doctor is so unreliable and incompetent. The doctor was also very sarcastic and kept whispering to her assistant about me as if I wasn’t aware. I can’t quote what she said because it was very low but from each of their behavior and interactions with me you can tell she discussed my Google review and was in her feelings. At this point I feel as though the staff there are student doctors or fresh out of college. Regardless of what it is the entire office is not as knowledgeable amongst their work as you would expect. I have no issue with that because you must crawl before you walk but where my issue is that this office is so unreliable and the timing is ridiculous with such a cocky and arrogant doctor. The doctor barely gives any Attention because she is always on her phone. I also asked for them to not reach out to me any further and they continued. Even booking me an appt and telling me that I would have a cancellation fee for an appt I never confirmed. I asked the doctor to make it the last time we communicate and she continued to email me and have her team reach out to me. This doctor is very immature and childish as for how she handled the situation and I definitely would not suggest for anyone to rely on this team of practice.
Dana Weitz
15:25 14 Jul 23
I’m so glad I switched to Smile Team a couple years ago. The staff is wonderful and gentle and the dentists are caring and professional. They spent as much time as I needed discussing my teeth and their recommendations. And they don’t try to upsell you into treatment you don’t need like other offices. The upbeat music and TVs definitely help keep you relaxed and distracted. It was also great to find someone so close that takes so many different insurance plans so me and my husband can both go to the same office as we have different plans. Thanks Smile Team for a quick (and more importantly painless) fix today! See you in 6 months!
Meredith Felton
18:04 09 Jul 23
Please please listen to the negative reviews. I have never left a bad review before on any platform for any business, but this experience was horrible. I’ve also never been afraid of/uncomfortable at a dentist before this.Scheduled for a standard 6-month cleaning at 2pm. Arrived before 2pm, having already completed all paperwork online and feeling hopeful that they’d live up to the hype they created during the intake process (emphasizing patient comfort and asking questions about aesthetics like teeth whitening). 2:15 rolls around, and the front desk tells me I didn’t fill out what they needed… so I completed all of the forms again via their iPad. I saw that many other patients had to do the same and were also frustrated.After an hour of sitting in the waiting room listening to other patients complain about waiting for just as long, I was still trying to give them the benefit of the doubt that perhaps they were just too busy, and wouldn’t be a common experience.After 3pm, an hour past the beginning of my scheduled appointment, here are some highlights of my “cleaning” experience:Chaos start to finish.✨splashing water all over my face (now I understand why the odd lab class goggles were necessary for me to wear as a patient)✨literally choking me with suction tools then saying “what’s wrong? Is the water too cold?”✨slapping polish on the tops of my molars and just leaving it there, instead of actually polishing any of my teeth✨receiving a text for a follow up appt I did not schedule before I even checked outNot to mention all of the shuffling around I experienced by different assistants who regularly complained to me, the patient, that it was the end of their day and they wanted to rush me out so they could go home.Don’t be fooled by the busy schedule, and please go to a place that treats you with more respect.
Morgan Gibbons
19:30 06 Jul 23
If I could give 0 stars I would, this place is highly unprofessional. Every appointment I have made with this location I have not been seen at my scheduled appointment time. Waiting 30+ mins just to not be seen. The staff seems to be under qualified, no one appears to know what they are doing other than the owner of the practice. I had an appointment scheduled for a filling and when I called to confirm they stated they had no record. This is very upsetting as this is the 4th time this has happened to me. Save yourself the trouble and find another dentist. I am extremely unsatisfied
Aljoharah Basri
14:16 23 Jun 23
I’m stunned at how highly rated this clinic is, and how it is at a direct contrast with my experience. I was supposed to get two crowns. I waited two weeks with temporary teeth. I showed up once and waited almost two hours only to be told the crown didn’t arrive yet. I came again and waited an hour and a half only to find out the color of the crown was wrong. So basically I’m gonna have to wait another two weeks for the new ones to arrive. Very frustrating. Over a month wait with temporary teeth and not being able to eat properly because of their lack of coordination.Save your time and money and go somewhere else.
Nanci pietra
13:42 12 Jun 23
While everyone in the office is nice, (despite being packed in like sardines) their scheduling is not ideal. I went in, with a bad broken molar, they said I needed a root canal and a crown. I was put on antibiotics, however-- the next available appointment for a root canal was sometime mid July. So-- we all know what antibiotics do to the body, and when I said that this was definitely too long to wait for an exposed nerve etc, the response was , we'll just have to put you on antibiotics again. No. Then I was offered another location end of June- same thing. This is too long to wait for this type of issue.Everything in my gut just said to avoid this place all together, and after reading a lot of the other reviews, and seeing how they handle this type of situation, I decided to go somewhere else.Again, the staff is great, but they really need to work on the importance of the scheduling aspect.
Matthew Marshall
21:16 04 May 23
This is an extremely busy dental practice but as someone who was very scared to return to the dentist due to needing extensive work I was pleasantly surprised. The assisting staff were a bit quiet and I didn’t quite know their names or roles but they were courteous nonetheless. Dr. Doescher was fantastic, never admonished or chastised me for my dental care, provided adequate recommendations and helped establish a timeline for my future care. This location accepts Medicaid and I really appreciated that Dr. Doescher was cognizant of insurance coverage and overall cost.
Moya Hall
14:44 22 Mar 23
I haven’t been to a dentist in years because I was always so terrified of the dentist. I decided it was time to take care of my teeth and the staff at the Upper Darby location was supper nice. The doctor was really good. I got a cleaning and extraction and she tried to make it pain less as possible. I found my dentist. I highly recommend.
Virginia Hansen
03:09 09 Mar 23
I’ve been coming here for a couple of years now and the service has gotten progressively worse. The team recommends x-rays every 6 months, which is way more often than the American Dental Association recommends, and their method for doing the X-rays is extremely uncomfortable, bordering on painful (using the teeth biting thing). I chose not to do X-rays this time and the staff was obviously uncomfortable with that request. The cleaning that comes next is not at all thorough. It usually starts with that awful water pressure tool that makes this terrible piercing noise. Apparently I’m unusual in the pain it causes my ears but I tell them every time and they don’t ever change the procedure to use a different tool (like any of the various tools dentists have used throughout my life to accomplish the same tasks). This time, the tool also sprayed water everywhere, all over my face, dripping down my neck and into my hair. They didn’t even acknowledge that the tool was having obvious issues until I raised it, and they continued to use it. Then the dentist polished small portions of some of my teeth but nothing else. No flossing, no fluoride, no poking the soft spots to make sure there are no cavities, no thorough polish. I do not feel that I was throughly checked. I won’t be coming here anymore.
Anna Walker
21:39 22 Feb 23
Avoid at any cost. Terrible incompetent place. Our 15 years old child was treated there and the office said he is all set. Month later new dentist discovered 2 huge cavities that require root canals. Same with the 13 years old child - they didn’t say there are huge cavities that should be treated asap and might need root canal. Also the fillings they did are bad quality- it’s not smooth it’s rough and uncomfortable for kids. They also not looking after their clients in terms of insurance to get the best option. Additionally, we waited for a braces referral for a few months which turned out should have been given to us on the spot at the front desk. Feels like you going to a busy train station not a dentist office where no one keeps track of anything.
Felicia Blow
20:51 03 Jan 23
TL,DR: DO NOT RECOMMEND – they cause more issues than they fix, have horrible bedside manner, and keep you waiting foreverLong version: I began going here just as things started to open up mid-pandemic, hoping to get on top of my dental care after a few years and after hearing recommendations about them being gentle/conscious of folks with dental anxiety (not true - they ask about it on your intake, but never follow up about it and always rotate you around to whoever happens to be there that day so you don't even have a set doctor to become comfortable with). They also accept medicaid which was a huge plus. My first visit was great, no wait, very calm office, just a cleaning and things went really smoothly. That must have only been due to the pandemic keeping people away because ever since, I've had a series of horrible visits with them and do not plan to go back.The office is always packed and they seem extremely overbooked. I've waited an hour past my appointment time on more than one occasion. Every time I go, the dentist and assistant are just endlessly chatting over top of me about random things, feels like they are paying more attention to that than to their work. One time the assistant tried talking to me about movies while I had three tools in my mouth. I mumbled that I couldn't really talk (obviously) and she told me "Well, you could try"!After that visit, I was told I had two cavities, including one on a wisdom tooth. After getting them filled, I began to have severe pain and when I came in again they told me I now needed a root canal or to have it pulled - never had any issues with it before the filling. Since it was a wisdom tooth, and my insurance doesn't cover root canals, I went with having it pulled.At that appointment, they were numbing me and it was not working. I continually told them I could feel pain when they went to pull it, and they demanded it was just pressure. Mind you, I had been in severe pain, unable to chew or close my mouth fully for almost 2 weeks at that point. They finally told me they couldn't do any more numbing and if they didn't just pull it today, they would have to refer me to an oral surgeon. I was desperate to have it done with, so I told them to go ahead. It was so painful and as soon as it was done I burst into tears (from pain and relief). Dr. Doescher told me "If you have to have another tooth pulled, we'll just refer you to an oral surgeon because I think it's just too much for you emotionally"Absolutely ridiculous, no consideration for their patients' pain or trauma, and the other filling I had done that day was so sore and sensitive to any pressure or temperature that I couldn't chew on that side of my mouth for over 6 months. I have no idea how they got the Best of Philly award, but save yourself the trouble and find an office that actually cares about their patients. I will say I always had good experiences with the front desk staff, and with one dental tech named Chris, but that's about it. It's a shame because the Center City office (where everything I described happened) is very conveniently located and one of few places to accept medicaid, but not worth it at all
Idalia Adan
21:35 26 Dec 22
I'm a bit of a nervous person when it comes to dentists. Staff were pleasant and Dr. V did a good job cleaning my teeth. Anya stood out to me the most with her kindness and step by step explanations of everything she was going to do to make me comfortable. She took my impressions. (Sorry if I didn't spell her name right!)
Tong Niu
16:03 22 Dec 22
I had a terrible experience about a couple years ago... So this might be out of date, but I never went back afterwards...The cleaning experience was great, I liked it. BUT...They promoted their teeth whitening gel when I was doing my annual cleaning. They sent a instruction saying leaving the gel there for overnight, I did as such, my teeth start burning after 30 mins, and I washed it off, called the next day. I can hear the person whispering, the wrong instruction was sent to me, then they told me I can get prescription and pay by myself to get some pain relief when I was asking what to do to help with my pain... then they gave me another gel for free, of course I throw it away... they never addressed their mistake or apology to me. So...leaving my review now cuz didn't think about this back then, and start to see it's necessary to share my experience recently, in general.
Katie Styer
20:47 08 Dec 22
Extremely busy clinic, get's you in and out within ~20 minutes. I went here because of proximity to my work, and will be going somewhere else for future cleanings. The tech's were very personable and very nice, which made the experience somewhat okay. About 5 different techs/dentists came in the room in a rush during the time that I was there, perceived to be very unorganized. The x-rays were uncomfortable and only made tolerable because of how nice my tech was. X-ray's took about 15-20 minutes, the cleaning took no more than 5 minutes. Granted, I take great care of my teeth, however, they should take their time and actually polish/clean, regardless of the patient presentation.Leaving the clinic, the front desk staff was very standoff-ish and did not make you feel welcomed, upon entry as well as departure. On the way out, they also spelled my name wrong on my referral slip for other care- it's not that hard, my name was right in front of them.
John Sherman
20:35 22 Nov 22
Fantastic doctors and techsThey helped me preserve a tooth that was recommended to be pulled by another dentist. They made every effort to help me feel more comfortable.Autism friendly. Quiet private room available. Very satisfied
Dumbbell Bully
19:42 22 Nov 22
I’m a nervous wreck when it comes to the Dentist. I’ve had two visits for deep cavities, and the care and gentle hands of my Dentist were second to none. The Dentist and staff are professional and calming. The Banes Street office are exceptional. Highly recommended!
Emily Ackerman
22:55 07 Nov 22
I spent the usual amount of time in the office as expected, but not on the expected things. I waited 45 minutes for a 15 minute appointment. They spent 10 minutes cleaning AND polishing my teeth which would normally take 10 minutes each at least. The cleaning was uncomfortable and my teeth still hurt leaving the office and they do not feel clean.Update: I returned to see Dr. Doescher and she was able to address all of my concerns. She personally cleaned and checked my teeth, and I felt very well cared for. Would recommend seeing her.
Latoiya Alvin
20:11 12 Oct 21
The best customer service!!! I walked in with an emergency issue and the staff was awesome with helping me. Thank you!
Tim Rahshad
17:50 30 Aug 21
This was my first time at a dentist due to COVID-19. My dentist decided to retire. I found this company through my insurance. They did a great job! X-Ray and cleaning was very quick. I got to book my next three appointments right then and there and given my cost for my future appointments.
Sharad Raisinghani
23:50 26 Aug 21
Best dentist I have ever been to! There was no crazy wait time before they saw me and greeted warmly. Service was so smooth that I didn’t realize my teeth was being treated. Both the doctors and the staff were super nice and would certainly recommend everyone to go here for their dental needs.
Raven Higgins
19:10 26 Aug 21
Dr Patel was wonderful staff always wonderful I actually get excited to go to the dentist now!! Thank you so much always!! Took me a long time to find a trusted dentist and I won’t leave!!
Rima Raisinghani
14:28 26 Aug 21
Smile Team is one of the best dental practices that I have been too. I personally feel reluctant going to my dental appointments as in the past my experiences haven’t been pleasant. But at Smile Team staff and all the dentist makes you feel so welcome and always greet you with smile. The environment is so welcoming, warmth and friendly. They never hesitate to answer any questions or concerns and go above and beyond to fulfill patients needs. Office is so clean and organized that you feel at home. Dr Doescher and Dr Patel are the best out there.
Cassie
19:48 18 Aug 21
Great experience at smile team today. Everyone from the front desk to the dentists were very accommodating. Dr. Bansi got me in and out the office.
Victoria Garcia
16:39 09 Aug 21
It wasn’t the worst place. Definitely recommend just for yearly if you want to get in and get out, but still wait a while in the waiting area then it’s for you. I hate their south Philly location and they have different offices around the city , but not every office accepts the same medical as the office downtown
Anastasia Iarkova
21:40 15 Jul 21
This was my first dentist in this country.She told me she put a filling on 2 teeth and charged me for two teeth when in fact she only worked on one, as another doctor confirmed. She also could not, right after the procedure even tell me which 2 teeth she did “fix”. Which was weird.Because of this dentist I have two crowns, because of a slightly big cavity she could have done a large filling for I am missing two teeth. She just kept saying - your crown will be your tooth, it’s the same.No it’s not! You didn’t even match the color of my teeth and the size of my mouth!!!!My mom cried when I told her what you did, she said in Ukraine they would never give you a crown unless the tooth was ruined, which mine wasn’t, one of the teeth didn’t even hurt or caused me any trouble!!!!I now have learned about tooth restoration and other options I could have had but she never told me anything about any other options! She didn’t even let me ask questions! I felt rushed thought out the whole time because she is just running between patients.The nurses don’t say anything just walk in and put their fingers in your mouth. I also saw them touch the tools without any gloves on, the tools that were used to work on me afterwards. I was scared in this new country and couldn’t understand if that’s normal here. But now I know that it’s not.Horrible horrible horrible.
Becca Vitelli
15:56 04 Jun 21
I have had bad teeth all of my life, and have also been terrified at the dentist. After researching and coming across Smile Team, I decided to give them a try. I am more than happy with all of the work I have had done so far. I feel so much more comfortable than I ever have coming to the dentist, and I'm looking forward to finally having a healthy smile when all is said and done. I cannot recommend Dr. Doescher and her team enough!!!
Jenna Sterner
13:29 24 May 21
After an experience that I wasn’t 100% happy with, I’m very pleased with how Smile Team was dedicated to giving me a better experience the next time. This morning I went in for a cleaning and had a lovely experience. Friendly staff, quick and efficient work, and overall happy with it. Thank you for making things right!
Heather Cuff
12:04 21 May 21
I had the best experience here! Dr Iyer helped me to not only protect an old root canal from a previous dentist, but also straighten out my bottom teeth! I love both of my new crowns and had a great experience - she is thorough, compassionate and talented. I love my smile now, thank you!
Katie C
20:14 28 Apr 21
This was probably the worst experience I've had with a dentist. I have a gag reflex and the mouth piece for the x-ray machine was too large for my mouth. I will say they tried twice to take x-rays, but the hygienist would not listen when I tried to provide her with helpful tips that my former dentist used. She just walked away. The dentist spent maybe 5 minutes cleaning my teeth and told me I probably have cavities, but couldn't do anything about it due to the lack of x-rays. She then referred me to people who don't take my insurance. She also prescribed me a benzo. Why do I need a benzo if I might not be returning to your office? This is why America has a substance use problem. Honestly, I only recommend this office to people who have never had lapses in dental insurance.
Taylor Hanson
19:08 31 Mar 21
Something that I really appreciated about this office is that they were very clear to me about costs, and what my insurance would/would not cover. I can’t count how many times I go to a medical office and ask what the cost will be for me, before I get the service, and no one can tell me even an estimate. It’s very important for me to know ahead of time since I have been burnt by insurance companies before. I got my cleaning and discussed scheduling another treatment I need with the doctor— the team looked up my insurance and told me exactly what that treatment would cost before I even scheduled! I felt like they really heard my concerns.
John Luciano
16:02 15 Mar 21
When I first got here the check in was fast and I got sat down at the time of my appointment. I got a cleaning done and I have never got a better cleaning in my life. The front end and the assistants were really polite. It’s a perfect office from the view to the atmosphere i really recommend it.
Cliff Tironi
15:07 15 Mar 21
Very professional services and very thoughtful, attentive staff. I've had cleanings, fillings and a crown done and the team at Smile Team is fantastic. Highly recommend.
Julio Flores
21:43 12 Mar 21
The staff were friendly and helpful to a point. When it was time for the needle I wasn't even numb with the cream I told her no numbing ointment first then the needle. Instead I was told to go to an oral surgeon. What kind of staff members is she.
Bonita Ashley
19:02 01 Mar 21
Philadelphia Best Dentist. They atmosphere is comfortable, friendly. The care is fantastic. 1 Best
Mahima Bhasin
15:34 20 Feb 21
My experience at Smile team was great!!!!They are really great at making you feel very comfortable and at ease.Awesome doctors and staffs.... Very friendly environment with a wonderful view!!Very positive experiences here!
Ambica Reddy
04:04 20 Feb 21
Dr.Doesch is awesome. She explains as a family person. Even though I don’t have knowledge on teeth and gums she explains in a lay man language. I saw when my teeth are cleaned she keeps engaging with us. 👍🏻 Definitely a dentist to go place in center city.
Miria
11:36 29 Jan 21
Worst experience of my life. Disputing them to my insurance company. Still having pain since I saw this dentist. She doesn't tell you what she is doing just starts drilling in your mouth. When you ask her what she is doing she starts reading off her resume and letting you know she has been doing this 6 years verses just answering your question.My mouth has never felt the same since I came here. Something about her is sneaky. DON’T come here! She has a lot of positive reviews, because she acts nice, but really she making new problems in your mouth you never had just to bill your insurance company more money!
Charmaine Gray
17:02 08 Jan 21
Dr patel all staff and doctors are pleasant and very sweet! Third procedure and recommend to come here
Melissa Zeigler
13:52 11 Nov 20
I can’t recommend Smile Team enough! I have a chronic fear of the dentist and some tooth issues that usually make my dentist visits extra stressful. Coming to Smile Team changed that for me! Dr. Deepika Iyer handled a cavity filling like a pro- she is the best dentist I have ever been to! She is so skilled and also puts your mind at ease with her gentle nature and kindness. Everyone else at the office is super friendly and provides the best level of care! I highly, highly recommend Smile Team to anyone looking for an amazing dentist!
Ashok Kapoor
23:42 18 Oct 20
I have been a patient of Dr.Doescher for one year. She and her staff are kind, competent and compassionate.This experience has been positive and has restored my trust of the Dental community.I would highly recommend this dental office to everyone. The professionalism of her staff is amazing.
Digvijaysinh Parmar
22:02 16 Oct 20
One of the best dentists I have ever been to and had the most amazing results in a quicker time than I envisioned! Dr. Bansi is very professional, efficient, conservative in her treatments, and always listens to and finds time for her patients. She explained what I needed and what I could put on hold for now. I have recommended this place to my family and friends. They are above and beyond amazing! I can't thank the staff enough for all they do. They are friendly and always making sure you are comfortable. Highly recommend for ALL ages!
Jacob Boyer
13:44 05 Oct 20
This practice is not safe during COVID.I arrived at 8:50am for a 9am appointment. The waiting room is large enough to safely accommodate up to 3 people with social distancing. There were 7 people in the room. I waited in the hallway until about 9:10, and then went in to ask how much longer the wait would be. I was told 4 people were ahead of me. When I asked how that was possible for a 9am appointment, I was told by the front desk that they would check in the back.Front desk returned and told me only 2 people were ahead of me. Another patient then told the frost desk that she had been waiting since 7:30.I cancelled my appointment and explained that they were putting every patient sitting in the waiting room at risk. After I left, I received a call from the doctor. She explained the backlog was because of a computer malfunction.Computer malfunctions happen, but from the time I arrived until I left, the office did not communicate anything to any of the patients who were waiting. They did not explain what was happening, make any effort to arrange people to wait safely, or try to reschedule appointments so that people could leave and come back at a safer time.This office just let 7 people sit in a tiny room, some of whom had apparently been sitting there for over an hour, without saying anything to anyone.
Ewa Tzaferos
18:52 02 Oct 20
Last week I had a dental emergency & Dr. Doescher saw me at her Center City office in Philly right away. It was my first visit with the Smile Team & I had the best experience, beyond my expectations!The staff is super professional, efficient & friendly. I love their mission - they are truly a TEAM:) This is evident starting from the front desk, through assistants & dentists as they work together, assuring I had the best outcome. I enjoyed hearing them communicate with each other effectively & respectfully. Kudos to Dr. Doescher for cultivating such kind culture in her workspace.She thought of every detail coming up with the concept, including modern decor, comfortable seating & soothing chill music in the background. It makes you feel like you are at un upscale spa & not about to get some dental work done;)I was very pleased with how the team treated my dental issue so I scheduled my first cleaning appointment with them in their North East Philly office a few days later. Needless to say, that appointment was just as amazing & I am happy to have finally found the best Team to take care of my dental needs. Thank you Smile Team!!!
Silmarie Aguilar
21:44 16 Sep 20
Dr Doescher andDr Iyer they were amazing I was in so much pain and they numbed me good great customer service
Pooja Shah
04:13 15 Sep 20
I was impressed at first with the office, staff and the dentist itself. However that first visit is a trap of niceness to reel you in and by the 2nd visit you realize the dentist doesn’t really care for you as a person. She is only there to make money and just check you off her list. She never explained what the actual problem is and she just removed 2 teeth. Now it’s difficult to even eat and it’s not a great feeling to have when the easiest daily activity feels like a task. She has too many patients at once. In between removing the tooth she would go see another patient! The front desk did not know anything about appointment scheduling. It was all around a terrible experience. I would not recommend this fake dentist.
Jessica Kerler
22:10 14 Sep 20
I came here after moving to Philly and reading many wonderful reviews, and they do not disappoint! Dr. Doescher is so kind, and she and her staff work incredibly hard to ensure that all of your dental issues are addressed. I had many issues with my teeth when I came here the first time (after many years of not being able to afford to go to the dentist), and they've all been addressed and we've begun the process of taking care of them. I would highly recommend this team! They even kept me calm while getting my wisdom teeth pulled, which was not an easy feat! That being said, it is a busy dental office in the heart of Philly, so definitely plan an adequate cushion of time after your appointment time. Waiting never bothers me, but just as a heads up for anyone looking to schedule here, based on my experience. Thanks Dr. Doescher and the whole Smile Team!
Austen Hart
18:04 02 Sep 20
What a terrific group of people. Knowledgeable, personable, and professional. You’ll always be welcomed in with a smile.
edward castillo
12:46 25 Aug 20
Dr. Iyer did a phenomenal job with my front crown. It came out better than it was before and feels amazing. So happy how she was with the during the whole process and I look forward to seeing her again.
N. Young
22:47 20 Aug 20
I came in for an emergency because I chipped my front tooth the day prior and Dr. Iyer was my provider for the procedure i got done. She was amazing from start to finish and did a wonderful job. My tooth looks like it was never chipped. Highly recommend.
Vaibhav Goswami
14:00 18 Aug 20
We just moved to Philadelphia, my wife and I decided to give Smileteam a try because of the amazing reviews. Dr. Iyer truly lived up to the reputation, she was incredibly patient with us, did a wonderful job educating us about our oral health. I needed a procedure done semi-urgently and after our general visit promptly scheduled us for our procedure the next day. Throughout my procedure she was patient and provided good preventive advise. I think we have found our primary dentists here and look forward to our future visits. PS the front staff is also very friendly.
Ko Shah
22:47 13 Aug 20
I love Dr Doescher! She is patient and takes the time to explain the procedure. When she worked on me, I felt no pain! Her office is clean and beautifully decorated and I loved the view from my chair! Her office has Covid procedures in place which also helped ease my nerves
Monica Fillmore
22:40 13 Aug 20
The entire staff at Smile Team is beyond amazing. The facilities are absolutely stunning and exceptionally clean. They have taken all necessary precautions for COVID and go out of their way to make the patients feel safe. Dr. Doescher is not only technically suburb but also extremely thorough. I'd recommend any one to this great practice.
Soniya Sheth
21:45 13 Aug 20
Dr. Doescher and her team are amazing, and so professional. She goes above and beyond for her patients as evident in all her reviews. I hate going to the dentist but I know my visit will quick, painless (for the most part), and thorough. Highly recommend the Smile Team!
Keisha Williams
17:46 10 Aug 20
Dr. Deepika Iyer was the best dentist I’ve ever been to in my 46 years of life. She is extremely professional, kind and efficient. If I could rate her perform from 1-10 I would give her a 20!She’s DEFINITELY A KEEPER!!!!
TNE Unlimited
22:32 30 Jul 20
Dr. Iyer and the entire Smile Team staff was great! From the moment you walk in, you are greeted with warmth and kindness. I highly recommend this practice to anyone looking for Dental work done.
Kiraa Mercedezz
15:24 23 Jul 20
Very professional and clean setting. Dr. Deepika Iyer made me feel super comfortable and talked me through my whole process. I was so afraid of getting the numbing needles but she had hands of an angel and was very gentle with me. During a time like this it’s great to know that we still have people that appreciate their jobs.
Alex Tsavaris
15:12 17 Jul 20
Dr Iyer treated me with kindness and dignity. I've had horrible experiences at dental offices, but Smile Team is the best. If you need dental care, do yourself a favor and give them a call! Our teeth are important!
Gianna Brescia
16:45 15 Jul 20
I have seen Dr. Doescher twice (once for a cleaning and the second time for polishing) and both times were great experiences! She is very welcoming and you can tell she is thorough and knowledgeable with her practice. She was very accommodating and professional. I also really appreciate the affordable pricing since I don’t have dental insurance. Overall, she is a great dentist and I highly recommend her.
Paige Dempsey
01:54 11 Jul 20
I cannot say enough great things about this office, Dr. D and staff. I didn’t have the best experiences in the past with dentist so i was skeptical but Dr. D was amazing from the beginning. So sweet, inviting and really explained the plan for my dental work. The staff is the same way. Everyone who came into the room was happy to be of help. I am so happy i made the switch!
Tamara Harper
22:44 02 Jul 20
I love Dr. Doescher and her staff at Smile Team. I am a patient at the Center City office but need to have an extraction done as quickly as possible, they were able to schedule an appt at their NE office. Although I was a few minutes late they got me in and out and took care of me with care.
Jonathan Grau
15:25 28 Jun 20
Amazing experience! Dentist are incredibly knowledgeable and friendly. The office is one of a kind with the amazing view. Staff is also very friendly.
atiyaagibson .
14:04 24 Jun 20
Dr. Iyer was my doctor today and not only did she make me feel very comfortable...she was very professional and she did a wonderful cleaning on my teeth...I would love to have her as my permanent dentist...I loved her service for myself and my son.
Diana Brown
20:39 12 Jun 20
The Dr. Doescher and her whole entire team are the best! The office is super clean and I felt comfortable given the COVID situation. I will definitely be a long term patient of hers.
Kexin Hao
19:51 30 May 20
The dentist is super good! I am shaking and nervous, since I have bad experiences with my previous dentist. She tried to ease me and do the treatment quick and gentle. I can feel that she wishes me to have a good experience with dental procedure. She answered all my questions without any impatience. One more thing is, she does not do this only for making money! Will be my regular dentist!
Colleen Boyd
15:42 29 May 20
My first ever appointment with them was disappointing. I didn't feel like they gave me a standard service at all. I had to ask them to floss my teeth, they didn't offer me a fluoride rinse, I didn't get any take-home items like a basic toothbrush, and they gave me absolutely no feedback or advice on caring for my teeth moving forward even though they found cavities. There were overall a lot of gaps in service that I expect from a standard dentist appointment.I had to make a second appointment to get cavities filled, and similar issues came up. They weren't prepared for my appointment being about getting a filling, I had to ask them (they didn't ask me) to give me numbing cream before the novocaine shot, the person conducting the procedure seemed very distracted the whole time, and the fillings came out a MESS. They didn't carefully place the filling on the top of the tooth. It was just spread across the whole molar. And to this day my tooth is uneven on the outside side, which is something i couldn't have noticed myself while my mouth was numb, but could have easily been fixed with more careful placement of the filling and a mirror to determine how evenly spread it was.
K
04:48 27 May 20
Dr. Bansi Mithani Doescher and her team are very courteous and helpful. She and her team resolved my teeth issues as much as my insurance allowed, and explained what I needed to do about requesting approvals for uncovered procedures. Also, they listen to your complaints and answer all your questions at both locations-just had an appointment at the NE locale and I usually visit Center City-they are consistent.
Megan Pfuhler
20:48 22 May 20
Dr. Doescher is amazing! I’ve been coming here for over a year now and my visits are always seamless and quick! Her staff is friendly and her office has amazing views! SmileTeam is the best!
Kanisha D
06:03 20 May 20
Smile team is the best dentist office I have been to.Staff is very welcoming and Dr Doescher makes the experience quick and painless.She patiently takes the time to address any questions or concerns you may have.Smile team has made me comfortable with attending the dentist.I highly recommend!
Rachel Peltz
15:52 24 Mar 20
Rarely would I post a review about a dentist office - but this office deserves the positive feedback. Dr. Bansi and her team are professional, responsive, and understanding. They will work with you through any problem and truly are on their side. My semi-annual visits always go smoothly, and I am so happy that I found a great dentist - which is always hard to find. Thanks, Smile Team!
Serena Gary
22:32 16 Mar 20
They were very very nice the receptionist’s were very welcoming and friendly. Peaceful Atmosphere. I’m glad I found me a new dentist office. I will recommend all of my family and friends to go to Smile Team.
Clarissa Ventus
15:56 11 Mar 20
Very polite. Clean. I feel like they have a good system with patients. As long as you’re on time of course. I was in and out fairly quickly. Did my annual and I was able to schedule my next appt right here and quickly. Thank you! Very glad I found this place. !!!
Allison Riney
15:44 17 Feb 20
The entire team is wonderful, understanding and empathetic. Every staff member goes above and beyond to make you comfortable. This is the rare dental office that will make you want to come back. Dr. Doescher is gentle, kind, professional and attentive. Her staff make you super comfortable and take the time to get to know you. I highly recommend for anyone experiencing dental struggles who is looking for a positive experience. Excellent cosmetic dentistry as well. My experience during COVID was that they were very cautious, communicative and clean. Best dental office in Philly!
Kareema Wilson
15:38 30 Jan 20
I normally cringe when it's time to go to the dentist, but this time I was very optimistic and happy that I decided to go to Smile Team. Great staff, great doctors, and overall great customer service! I am happy that I have found my forever dentist family. Also Dr. Patel was very gentle while cleaning my teeth. I am used to going to dentist who are rough with my cleaning and blame me for it. Thank You Smile Team!
Victoria Batista
13:28 10 Jan 20
Exceptional services, from start to finish! I recently became a patient at Smile Team in their Northeast Philadelphia offices and I am SO glad that I chose this location! Everyone was so welcoming and professional! The entire staff was amazing. Especially Dr. Patel! She was down to earth, informative, and made me feel at ease through out all of my services! More importantly, she did any amazing job with my cleanings, fillings, etc! LOVED how CLEAN their offices were. Everything looked fresh and inviting. Overall, I give my Smile Team experience a 5 out 5!
Michelle Smith
12:42 10 Jan 20
I had a very nice and surprising visit. I like the doctor, Dr. Bansi, who knows how to maneuver with her staff to keep things moving. She takes time to speak with you in a clear and concise manner concerning your matter. Her staff is nice and helpful. They have TV's in the room while you're waiting and getting work done which can be a nice distraction. I was satisfied with the work done for me. I will be returning.
Sean Trambadia
17:38 31 Dec 19
Very Reliable and professional! The overall dental process was done with lots of care and made pain free.
Leigh Ann Baka
15:20 13 Dec 19
I've been a patient of Dr Mithani's for quite a few years now. I even followed her from her old practice. She has always been so kind and it shows that she actually cares about her patients. Whether it be for a routine cleaning, or a bigger problem like a crown, her and her team always make sure you get the best care around. I highly recommend the Smile Team to anyone in the market for a new dentist!
Olga Hunter
22:37 29 Nov 19
Smile Team has been very good to my family and I. They are fairly new to the location I have been visiting. The office is always very clean and the staff is very nice and helpful. But most importantly the dentists’ are caring and do their best to give you the results you want!!
Paula Cohen Buonomo
18:48 22 Nov 19
From the minute we met, I knew Dr. Bonsai Doescher was unusual in a very good way. Not only is she extremely professional but, she’s also very friendly & chatty which works well to put her patients at ease. Her staff follows her lead. The office is modern, immaculate & well located in Center City.I highly recommend Dr. Doescher & her excellent team for anyone looking for a professional, very pleasant dental experience.
Janine
00:24 22 Nov 19
I had a very pleasant experience. The dentist was very knowledgeable. She answered all my questions and explained everything to me. I'm not a fan of the dentist, but I was very comfortable during my visit. I also like the option of attending both offices. I've found my new dentist!
Amy Sheed
21:45 15 Nov 19
I brought my 13 year old son in and his visit was flawless from beginning to end. I can’t say enough good things. Very skilled, very kind. I highly recommend!!!!
Chip Jackson
15:45 06 Nov 19
Very professional and caring dental team the dental procedure was almost pain free.Again thank you.Sincerely Bernard Jackson
janine smith
20:23 28 Oct 19
This is my first visit there but it was a great one... Everything was quick and in a timely manner, clean, abd courtious. They even had something entertaining to watch on TV so I didn't have to stare into the doctor's eyes awkwardly.
Bruce I. Swinton, Jr
17:53 25 Oct 19
This office made me feel welcomed. I'm not too keen on dental work, but the staff made me feel relaxed. Dr. B was straight forward, and completely understanding. I'll see you guys soon.
Amanda Lawrence
17:47 22 Oct 19
I've been going to Smile Team for over a year now and I couldn't be happier. The wait time is usually 10mins before being seen which is great compared to other doctors in the city. The office is clean and extremely modern which makes me very comfortable. I recently had to have a wisdom tooth removed. I walked in without an appointment and was able to be seen immediately. I was in so much pain but within an hour my tooth was out and I was out the door. I was surprised at how quickly it came out, it took approximately 5mins from the time she started til I heard "tooth out". The pain was little to nothing ! The doctor assured me I would be fine and provided me with the information I needed to quickly recover. Today, I'm back at work and feeling much better. I'm sure I will be with Smile Team for a long time.
Renee Glikman
19:48 08 Oct 19
The reviews were spot on! Clean and inviting atmosphere, extremely modern but cozy feel. Knowledgeable and friendly staff while maintaining a high level of professionalism. I'm new to the area and so happy I decided to make this place my new dental home!
Tomika
21:25 24 Sep 19
They're very patient and understanding my slight discomfort in being in a dentist office. They made the experience nice and comfortable. Going back for my six month checkup
Panicfan2006 .
00:00 19 Sep 19
I got a tooth pulled, she was quick and nice. I acted really nervous and scary but the doctor was not rude at all. I will be back for regular cleanings and such. Love it there!
Simone Collins
18:37 04 Aug 19
Dr. Bansi Mithani and her team are AMAZING. I've never had such a quick, pleasant, professional, thorough, painless, and fast dentist appointment in my life. I am so impressed by this place, and honestly look forward to my next appointment.In addition to having a GREAT team, Smile Team has a really nice office, with new equipment, nice decoration, and sweeping views of Center City Philadelphia. While Smile Team does not push any services you don't want, they'll happily make good referrals if you need or want extra help with other dental and periodontal issues, which is great. If only all dentist offices were so great.
thegirl
14:04 24 Jul 19
This is the first dentist I’ve seen after my transition from my other dentist that I’ve been with for 18 years and a pretty good choice I’d say.Wait time was a little longer than I’m use to but my appointment was as soon as they opened. I mean it was an okay experience nothing too special but they were quick and efficient so no complaints.
Puja Sangoi
15:29 15 Jul 19
I love all the people at Smile Team. Shane at the front desk is always so sweet and welcoming. Their office is beautiful. Dr. Doescher really cares for her patients and takes the time to explain what she is doing. The assistants are also very friendly.
Ema Hajdini
13:43 08 Jul 19
I am very picky about my dentist and this time was no different. The staff made sure to make me feel welcomed since the moment I stepped into office. The staff was very professional and friendly. Dr. Doescher did a great job - the whole time she made sure I was feeling alright while giving me her professional recommendations which I found very helpful and useful.I am very happy with my choice!
Harrison Morgan
18:18 03 Jul 19
I highly recommend Smile Team. Dr. Doescher is awesome and visits to her office are always a very pleasant experience. I look forward to having her as my dentist for many years to come. She also has a really nice office that overlooks Love Park. If you're looking for a new dentist in Philly, you should check out Smile Team!
raquel rivera
02:10 02 Jul 19
Awesome place!!! nice,clean and atmosphere was calm .. The most Awesome thing is that i found the best gentle Dentist..She was great and I did not feel the needle in my mouth.. YES!!! I couldn't believe it. I was so happy and very satisfied with my procedure. I recommend it 100%. 👍
Diara Zugey
18:04 25 Jun 19
First let me say that I HAVE NEVER had an amazing visit like this one. Dr. Doescher is truly AMAZING !!! She makes you feel like if you’re her friend & not just another patient! She answered all of my questions, she was super informative about everything. Gave me my best options, she took amazing care of me !! She showed me that she actually genuinely cared about helping me & giving me the right treatment plan. The dental assistant was just as good. Super sweet and gentle! The wait time was under 30 minutes if that (UNBELIEVABLE I KNOW). So I changed my review due to the fact my last appointment I waited hours. And they put two people in front of me. Front desk energy is low. You could tell he’s there because that’s his job. He said he’ll call me a month ago to let me know if my crown was in NEVER CALLED ME! I call today and he says we don’t know if it’s in I’ll call you tomorrow. the same thing the last receptionist said
Katie Shelburn
19:41 12 Jun 19
I was recommended to smile team by a coworker. Im particular about my dental work and left satisfied all the way around. My insurance was new and I didn’t have the correct account number so their staff contacted my insurance company to obtain the information. All the of techs were accommodating and pleasant to talk to. They made sure I was comfortable throughout the procedures and that the room was clean.The dentist was so nice! She took the time to read through my questionnaire and ask follow up questions to ensure my visit was satisfactory.She provided good feedback about my teeth and effectively answered all of my questions.They also offer free whitening which is amazing. I’ve been brushing too hard so she instructed me to wait and use a special toothpaste before I have the whitening done so it’s not painful. I scheduled my appointment to come back for the whitening in another two weeks. All around positive experience and I would recommend to anyone.
Lynn Reiner
14:53 07 Jun 19
Love this dental office, from the time I walk in until my pearly whites are just that, expert care and attention! The office provides great hours, the dentist is thorough and the staff is very customer service oriented. If you need a good dentist, this is the place to come and leave SMILING!
annette walker
21:34 05 Jun 19
Today was my first visit to Smile Team. As far as going to the Dentist goes...it was a very pleasant Appointment. The Staff is very friendly, caring, professional, understanding. Dr. Bansi is the BEST!! She made me feel very comfortable and was honest about my treatments. I'm very happy to have found Smile Team and I plan to be a permanent patient 😊
kashe duval
16:15 03 Jun 19
She has been my dentist for over 5 years. I have followed her from 22nd Street and wouldn’t go to anyone else. She is so loving and friendly and takes the time to know me by name. She takes pride in her work and her clients. Very caring and reasonable. I recommended her to all the people who say they need a dentist.
Shane Gallagher
14:31 03 Jun 19
Let me start off by saying I never thought that I would have such an amazing experience at a dentist visit. Dr. Doescher is very down to earth & talks to you like she’s one of your friends! She walked me step-by-step through my treatment plan to make sure I understood what needed to be done- which made me extremely comfortable. I have finally found my forever dentist- Thank you Smile Team! P.S.- The office features an amazing view overlooking LOVE park 🙂
Claire Menard
13:53 03 Jun 19
My experience at smile team was incredible! the staff was so sweet and very professional! they got me back right away and took such good care of me! my whole family loves it there!
Meaghan Remshard Condon
15:53 13 May 19
Easy scheduling, fast and efficient appointment, super friendly staff. Great experience overall. Highly recommend.
Y T
16:47 26 Apr 19
I highly recommend Smile Team. From the friendly voice on the other line of the phone to the gentle dental assistant to the accommodating Dr. Doescher, the entire dental experience was top-notch. The office was bright and clean with a great view too. My visit was so warm and pleasant that I almost forgot I was in Philly!
nadiah lash
03:11 25 Apr 19
I was so scared going in to get my wisdom tooth extracted, But the staff made me feel safe and secured while under their direct care and supervision. They answered every question I had concerning my procedure. I recommend Smile Team to any and everyone who needs any dental attention. You will not be unhappy. From the phone calls to the moment you walk in,you will feel at home. Thanks again Smile Team for saving my smile!!
Jennifer Yeager
18:05 05 Apr 19
This was my first time going to Smile and it was a very positive experience. I was able to get an appointment fairly quickly and the new patient onboarding was fast and easy.I was seen right away and did not have the normal experience of waiting between each phase of the appointment.Everyone was very friendly and professional. I felt that they cared about my comfort and were attentive.My whole appointment including xrays, cleaning, polishing and exam took about an hour which I thought was excellent for a new patient.The location is very convenient to many buses and the subway since it is right in the heart of the city, across the street from City Hall.I highly recommend!
Wyatt Joslyn
19:11 22 Mar 19
Everything was easy and painless and the staff was very affable. I was impressed by the cleanliness of the office and the ease with which I could complete anything on the clerical end and schedule my next appointment. Strongly recommend!
Candace Sanders
16:48 18 Mar 19
Amazing , fast , always available for a last minute call . I highly recommend smile team . And the doctor is so amazingly friendly . She tells you step by step what she is doing. Asked for extra numbing gel while cleaning because I'm not a fan of dental work. At smile team they help you be comfortable. Thank you smile team .
Francesca Castro
12:53 30 Jul 18
I had a wonderful experience for the first time at a dentist office. They did not only care about me, but they also helped me with the problem I came in with. Loved the experience and this office will definitely be my new dentist office.
Meena Shah
16:29 22 Jul 18
My husband I have been seeing Dr. Mithani for several years. Dr. Mithani is extremely warm, caring, experienced, professional, and has a well-organized practice. Her staff is well trained and very welcoming. She tries to see you quickly and provides you with an accurate time-line of the work you may need, and schedules accordingly, keeping your convenience in mind. Her prices are also very reasonable. Her dental work, no matter how simple or involved (we have had everything from regular cavity fillings, extractions, bridgework, root canals, to denture implants), is done skillfully, successfully, gently, and without pain. She is upfront and provides both an honest and expert opinion. In short, she is an excellent choice for any dental treatment needed and she goes out of her way to make you feel you feel comfortable and like family. We travel all the way from NJ to see her in Philadelphia because we truly trust her with our care and actually enjoy going!
Jo-Ann Christina
22:36 16 Jul 18
I needed to find a office that would take my insurance and I needed to see a dentist for health reasons. I was very fortunate to find a wonderful dentist who immediately put my mind at ease. The staff is kind, attentive, and thorough. Immediately I knew I was in the right hands. I would highly recommend them to anyone who is looking for a dentist.
courtney rubin
15:55 11 Jul 18
Dr. Mithani is an incredibly kind, meticulous and talented dentist. I am a local orthodontist and refer my patients to her because of her skills as a dentist and her compassion as a person. I would highly recommend that anyone in the Philadelphia area see her for all of their dental needs!
Jamal Dorn
13:19 07 Jul 18
My first time going. Very Pleasant. Welcomed me with open arms. Entire staff treats you as if you were one of their Family members! They go beyond to get the job done!
